Covid-19 Track & Trace Fraud

NHS Test and Trace guidance – Monday, 1 June, 2020

Unfortunately, criminals will exploit every opportunity they can to defraud innocent people of their money, or steal their personal details.

It is important to remember that NHS Test and Trace will never ask you for any form of payment or any passwords or PINs. They will also never ask you to download anything, ask any details about your bank account or send someone to your home.

Whilst it is possible for criminals to spoof official phone numbers, they cannot fake official website addresses. We would encourage anyone with concerns about a phone call, text message or email they have received, in relation to Test and Trace, to check the website address being provided to you carefully. If possible, type the official address, which will be

followed by unique characters given to you, directly into your browser.

Test and Tracer callers will NEVER

• ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
• ask you to make any form of payment or purchase a product or any kind
• ask for any details about your bank account
• ask for your social media identities or login details, or those of your contacts
• ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
• disclose any of your personal or medical information to your contacts
• provide medical advice on the treatment of any potential coronavirus symptoms
• ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else

Reporting rogue emails and texts
Don’t forget, if you think you have been sent a scam email on any subject, you can forward it to report@phishing.gov.uk, or if a text message, please forward to 7726 which spells “Spam” on your mobile keypad.

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